Our office has a 24-hour cancellation policy. This means you can change your appointment (canceling or rescheduling) without a charge up to 24 hours prior to your scheduled appointment.

The intention is to ensure that canceled appointment times become available for others who may not otherwise be seen when the schedule is full.

Madley & Mink Psychotherapy is not in-network with any insurance companies, nor do we bill insurance directly. We value our clients and colleagues, and we took consideration and consultation in our choice to remain out-of-network. It is not a decision we made lightly. Insurance companies provide coverage based on what they deem “medically necessary,” which often includes limiting the number of sessions and prioritizing a medical model. While this makes more sense for physical health concerns, we have found it can limit the quality and collaborative nature of our therapeutic work with clients. By not working with insurance, we are able to make sure that your care at Madley & Mink Psychotherapy is not constricted by session limits, diagnoses, or pathology.

While we are out-of-network with insurance plans, many insurers offer partial reimbursement for our sessions. If you would like to take advantage of your available insurance benefits, we will provide you with a monthly Superbill that can be submitted to your insurance company. Every insurance company asks for documentation to be delivered a little differently and offers varying coverage, so you should contact them directly to verify available benefits before your appointment. You can also verify your benefits online for free using SuperBill.

If you do call your insurer to discuss coverage, be prepared to ask the following questions:

Do I have mental health or behavioral health out-of-network benefits for outpatient settings?

What is my deductible? Has it been met?

How many mental health sessions does my plan cover annually?

Do you cover telehealth or have any stipulations on it?

How do I obtain reimbursement for an out-of-network mental health provider?

What will the coverage amount be per session?

Is approval required by my primary care physician?

Will sessions with a registered associate therapist (AMFT, ACSW, APCC) be covered? (If applicable).

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.